Multi-tenant dispatch platform handling 8,000 logistics runs per day across three urban corridors.
Mobile-first dispatcher tooling for a last-mile delivery fleet across Nairobi.
8,000
Jobs per day at peak
−31%
Missed pickups in month one
1
Place the founder checks every morning
The challenge
Kibo was outgrowing a spreadsheet-and-WhatsApp dispatch system. Riders were missing pickups, dispatchers were working 14-hour shifts, and the founder could not see a daily P&L without manually adding rows.
What we did
- Dispatcher web app and rider mobile app sharing one Postgres backbone — no syncing layer.
- Route optimisation tuned against a year of Kibo's own historical data, not a generic API.
- Real-time financial dashboard wired to M-PESA and bank feeds so the founder sees daily revenue on her phone.
Member-facing visual identity and operational design system across 28 branch offices.
One stationery system, one printer, twenty-eight branches.