Real-time fraud-monitoring console serving 240 operations staff across 12 branches.
Replaced a four-vendor patchwork with a single platform the bank now owns end-to-end.
−68%
Mean case resolution time
240
Ops staff onboarded
12
Branches live in 11 weeks
The challenge
Northwind's fraud ops team was working across four separate vendor consoles, three spreadsheets and a WhatsApp group. Mean time to flag a suspicious case was 11 minutes. The compliance team had asked for a unified view for two years.
What we did
- Two-week discovery sitting inside the Westlands ops floor to map the actual workflow rather than the documented one.
- Single Next.js + Postgres console built in 11 weeks, with real-time event streaming via Kafka and a hardened SSO integration against the bank's existing AD.
- Phased rollout across 12 branches with a paired-shadow week per branch — no big-bang cutover.
“We had three vendors pitch us a six-month project. Hanova shipped the first working slice in three weeks and the whole thing in eleven.”
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